How we compare vendors

Each comparison page counts the areas where one vendor leads the other, using public data and a written rule for every area. There is no overall score and no weighting. This page lists the rules exactly as the code applies them.

What we claim, and what we do not

Measured areas

AreaWhat it measuresRule for a leadFresh withinSources
Capability coverage (shared layers)ScoredDocumented capabilities in shared layersCounts the capabilities each vendor is documented as including, only in capability layers where both vendors have products. One leads when it has at least 10% more and at least 2 more.Margin: at least 2 capabilities more and at least 10% more.180 days0-Doubt capability map (vendor documentation and evidence quotes)
Public security hygieneScoredPoints out of 9Scores 0 to 9 from what can be observed from outside: security headers (0 to 5), a security.txt file, DNSSEC, CAA records and HSTS preload, one point each. One leads when it has at least 2 points more.Margin: at least 2 points more.30 daysHomepage response headers; RFC 9116 security.txt; DNS (DNSSEC, CAA); hstspreload.org
Trust and compliance evidenceScoredPointsCounts certification families found for the vendor (SOC 2, ISO 27001, ISO 27017/27018, FedRAMP, PCI DSS, CSA STAR, HIPAA attestation): 2 points when confirmed in a public registry, 1 when only stated or detected, plus 1 for a trust center. One leads when it has at least 2 points more.Margin: at least 2 points more.90 daysPublic certification registries; Vendor trust pages
Vulnerability disclosure maturityScoredPoints out of 2One point for a bug bounty or vulnerability disclosure policy and one for a security.txt file. One leads when it has at least 1 point more.Margin: at least 1 points more.90 daysVendor security pages; Bug bounty platforms; RFC 9116 security.txt
Exploited vulnerabilities, last 24 monthsContext, not scoredKEV-listed CVEsCounts the vendor's matched CVEs added to CISA's Known Exploited Vulnerabilities catalog in the last 24 months. Shown for context and not counted in the scorecard: CVEs are matched to vendors by name, not by product identifier, so the count can include another company's product.7 daysCISA Known Exploited Vulnerabilities catalog; NVD
Pricing transparencyScoredPoints out of 2One point for a public pricing page and one for a starting price shown. One leads when it has more.Margin: at least 1 points more.90 daysVendor pricing pages
Service transparencyScoredPoints out of 1One point for a public status page. One leads when it has more.Margin: at least 1 points more.30 daysVendor status pages
Third-party user ratingScoredRating out of 5The PeerSpot rating on a 5-point scale, only when both vendors have at least 10 reviews there. One leads when it is at least 0.2 higher.Margin: at least 0.2 out of 5 more.180 daysPeerSpot
Integration ecosystemScoredCatalog integrationsCounts integrations the vendor lists with other vendors in the catalog. One leads when it has at least 25% more and at least 5 more.Margin: at least 5 integrations more and at least 25% more.180 daysVendor integration pages

Peer percentiles

Where a page says a vendor is “ahead of 82% of 140 vendors”, that is the share of the other vendors in the same category with data on that area whom it leads by the area’s margin. A percentile is published only when at least 20 other vendors in the category have data.

Capability overlap

The overlap lists capabilities documented for each vendor, in capability layers where both have products. “Only {vendor}” means we found no public evidence for the other vendor, which is not the same as the capability being missing.

Feature tables

Where both vendors have products in a category, the comparison page shows a feature table for it: one row per capability in the category’s capability layers, one column per product (up to three per vendor, the ones with the most known capabilities first). Each cell is a Harvey ball.

Every known cell opens to its evidence quote, source link and check date. A fact extracted automatically and not yet checked by a person is marked “unverified”. When sources for one product disagree, the cell shows the one with the strongest provenance, then the most recent.

The ball in a header shows completeness: (capabilities included + half of the add-ons) divided by the capabilities with a known answer, rounded to the nearest quarter (0, 25, 50, 75 or 100%). It always appears with “K of M known”, so a ball built on little data is visible as such. A vendor’s ball takes, for each capability, the best answer across its products in the category. The coverage line under it counts capabilities included by at least one product and uses the same margin as the capability coverage area above: a vendor is said to list more only when it has at least 10% and at least 2 more.

A feature-table page is offered to search engines only when its comparison is, both vendors have a product in the category, and at least 10 capabilities are known for each. Otherwise it stays reachable but is marked noindex.

Back to help · How trust works