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Start from a neutral baseline and add what matters to you. Criteria are labeled by source — the platform baseline is architecture-neutral; buyer-contributed criteria are shown separately.
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A single-pass, unified architecture avoids the duplicate latency/policy management that multi-product 'platforms' built through acquisition often carry — ask for architectural specifics, not a marketing diagram.
Look for independently-measured or customer-validated latency figures by region, and a real PoP count/map, not just 'global coverage.'
Strong answers cover both agent and clientless modes and explain non-web app support specifically, since many ZTNA products only handle HTTP/HTTPS well.
Native inline DLP across all traffic types is stronger than DLP that only covers one channel (e.g., only CASB-managed SaaS apps).
Look for a real phased-migration case study with a stated timeline, not just 'easy migration' marketing language.
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Verified buyers can suggest criteria (anonymized before pooling).
A single unified policy engine is materially easier to operate and audit than fragmented per-pillar policy consoles.
Look for concrete numeric SLA terms and a named incident-communication process, not vague reliability assurances.
Strong answers give a transparent, itemized pricing structure and disclose common scale-triggered add-on costs upfront.
Native RBI (versus no isolation capability at all) is a materially stronger defense against browser-based exploits; ask for a real latency figure since isolation can meaningfully degrade page-load experience if poorly implemented.
An agent-only architecture leaves IoT/OT and unmanaged devices completely uncovered — look for a specific agentless enforcement mechanism for this device class.
Strong answers show a genuine per-user visibility/diagnostic capability; without it, IT has no way to distinguish 'the SASE platform is slow' from 'the user's home internet is slow' when troubleshooting complaints.
Look for genuine least-privilege, time-bounded external-party access; treating contractors identically to full employees is a common over-provisioning risk.
Strong answers state a specific retention period and whether extended retention is a separate paid add-on — this materially affects investigation capability months after an incident.
A vendor sitting inline on all traffic is itself a significant attack surface — insist on the actual audit report rather than accepting a logo/badge as sufficient evidence.
Real-time streaming export is materially more useful for active detection than periodic batch exports that introduce detection lag.
Look for a concrete, customer-validated timeline; rapid, low-friction onboarding of acquired entities is a real differentiator for organizations that grow by acquisition.