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Start from a neutral baseline and add what matters to you. Criteria are labeled by source — the platform baseline is architecture-neutral; buyer-contributed criteria are shown separately.
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Look for explicit cloud-native traffic ingestion, not just on-prem TAP/SPAN, since a growing share of traffic never touches a physical network the customer controls.
Strong answers name specific encrypted-traffic-analysis techniques and give a real detection figure, not a vague 'we see through encryption' claim.
Look for a stated retention window for each data type and confirm forensic pivot-to-PCAP capability, which is often a paid add-on or missing entirely.
East-west visibility is the core NDR value proposition distinct from a firewall/IDS — a vendor that can't articulate this specifically may be reselling perimeter detection under an NDR label.
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Verified buyers can suggest criteria (anonymized before pooling).
Look for real cross-domain correlation with a measured false-positive improvement, not just 'integrates with your SIEM.'
Strong answers describe adaptive baselining and a stated model-update cadence; a static model trained once will drift into noise as the network changes.
Look for a transparent, itemized pricing model and a real example of extending coverage, since NDR licensing is often a major hidden-cost surprise.
Look for honest disclosure of the performance overhead and privacy implications of decryption-based inspection, not just a feature checkbox.
A vendor should give an honest answer about whether smaller/remote sites get materially weaker coverage — this is a common practical gap for organizations with many small offices or remote locations.
Container/Kubernetes east-west visibility is a materially different technical challenge than traditional network monitoring — a vendor should give an explicit answer rather than implying general 'cloud visibility' covers it.
Strong answers give a concrete, customer-validated ramp-up timeline; a powerful but expert-only interface creates a real staffing bottleneck, especially for smaller SOC teams less familiar with deep packet/flow analysis.
Native compliance/forensic-evidence export is a distinct capability from raw detection — ask whether this exists as a built-in report or requires manual data extraction.
An automated or semi-automated escalation path reduces response time for genuinely critical network-based incidents versus relying purely on an analyst noticing and manually initiating escalation.
Look for a real, customer-validated false-positive figure and an honest description of the baseline-learning/tuning period — 'accurate from day one' claims should be scrutinized.
Strong answers give a concrete, customer-validated timeline and are honest about the customer-side effort required, not just vendor-side sensor deployment time.
Standard IT-focused NDR platforms frequently mishandle OT-specific protocols — a vendor should clarify this scope boundary explicitly for a customer with converged IT/OT networks.