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Start from a neutral baseline and add what matters to you. Criteria are labeled by source — the platform baseline is architecture-neutral; buyer-contributed criteria are shown separately.
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Look for a coverage matrix across enrollment modes, since BYOD vs. corporate-owned devices need genuinely different policy models, not the same profile applied everywhere.
BYOD adoption depends on credible privacy separation — look for a container/work-profile model with explicit, user-verifiable limits on admin visibility, not vague 'we respect privacy' assurances.
Look for graduated, automated remediation tied to compliance state, not just a dashboard flag requiring manual admin follow-up on every non-compliant device.
Per-app VPN and app-level DLP are what separate real enterprise mobility management from basic device-list MDM — look for these specifically, not just app push capability.
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Verified buyers can suggest criteria (anonymized before pooling).
Look for a real IdP integration (Entra ID Conditional Access, Okta) with a stated revocation latency — compliance policy without access enforcement is just a report nobody acts on.
Look for an honest answer on offline-device wipe behavior (queued command executed on next check-in, with a stated typical delay) — a platform that implies instant wipe regardless of connectivity is overpromising.
Shared/dedicated-device fleets are a distinct use case from BYOD/corporate-issued — look for specific kiosk-mode capability and remote diagnostics, not just standard MDM applied to a shared device.
Look for real-time (not daily-batch) inventory and framework-mapped exportable reports — stale inventory data undermines every other compliance claim built on top of it.
Look for transparent, tier-differentiated pricing; a vendor who can't distinguish full-MDM cost from lighter app-level-management cost may be overselling one for a use case that needs the other.
Remote wipe alone doesn't answer 'what was actually exposed before we wiped it' — ask for a real forensic-reconstruction capability and a concrete customer incident example.
Compliance-policy enforcement (encryption required, jailbreak detection) is distinct from active threat detection — a vendor should clarify whether real MTD-style detection exists natively or requires a separate product.
Full MDM enrollment is often a nonstarter for personal-device users (privacy concerns) — ask for a real lighter-weight containerization alternative and how its security posture compares.
A vendor with only single-region processing regardless of the managed device's actual location is a real compliance gap for a global, regulated workforce.
Ask for a real completion-rate figure from a customer reference, not just a provisioning capability — incomplete rollout leaves real coverage gaps.
Trend-over-time compliance reporting is a distinct capability from a real-time snapshot — confirm this exists as a maintained, exportable report.
A real, documented API is materially more useful for a mature IT/security team than console-only access requiring manual export for every downstream use case.