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Start from a neutral baseline and add what matters to you. Criteria are labeled by source — the platform baseline is architecture-neutral; buyer-contributed criteria are shown separately.
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Look for a coverage matrix with licensing clarity; SaaS-app backup in particular is often a separately-priced product line despite unified marketing.
Immutability must be technical (object-lock/WORM with retention that admins can't shorten), not just access-controlled; a real customer ransomware-recovery story is the strongest evidence in this category.
Single-VM restore demos hide the real constraint: mass-restore throughput after a site-wide incident — ask for measured large-scale recovery figures.
Look for customer-managed key support and an explicit statement on provider-side access — backups concentrate your most sensitive data in one place.
Untested backups fail when needed; look for automated scheduled restore verification with evidence output, not a manual best-practice recommendation.
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BaaS pricing surprises live in restore/egress fees — insist on a modeled full-recovery cost, not just the per-GB-protected rate.
Look for both directions: provable deletion for privacy compliance and undeletable legal holds — with the interaction between the two explicitly handled.
Exit viability is a real moat-versus-hostage distinction: look for a stated bulk-export path with standard formats and a committed timeline, not 'contact support.'
Look for transparent, predictable scaling economics and explicit disclosure of tiered-storage/egress cost triggers — backup pricing models are a common source of budget surprises as data grows.
Strong answers describe a specific mechanism for confidently identifying a clean recovery point (not just 'we have many restore points') and cite a real customer incident, not a hypothetical capability.
Backup data that itself has no geo-redundancy defeats part of the purpose of an offsite backup — ask for a specific multi-region replication answer, not just an assumption of single-region durability.
A backup provider is itself a high-value target holding a complete data copy — insist on the real audit report, not just a compliance-badge claim.
Real-time SIEM-integrated alerting on backup-stream anomalies can serve as an early ransomware detection signal — ask whether this exists as genuine real-time integration or only a delayed, console-only view.
Item-level recovery is a distinct, commonly-needed capability from full-environment restore — ask for a specific time-to-recover figure for the common single-item case, which is the vast majority of real-world recovery requests.
Backup jobs competing for production I/O/CPU resources is a real operational concern — ask for a measured impact figure and configurable throttling, not just an assumption that backups run invisibly in the background.
A common real risk is an MSP with overly broad, hard-to-revoke access to backup deletion — ask for a specific, separately-scoped and auditable MSP access model.